Refund & Returns Policy

Refunds and Returns Policy

Effective Date: November 30, 2024
Website: www.jetsetaromatherapy.com
Business Name: Aroma LLC
Email: jetsetaromatherapy@gmail.com
Address: 200 S Rushing St., Glennville 30427 GA, USA

Thank you for shopping with JetSetAromatherapy.com. We aim to provide our customers with quality products and a positive shopping experience. Please review our Refunds and Returns Policy to understand how you can initiate a return and request a refund.

1. General Return Policy

We accept returns on most products within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

Please note that sale items, gift cards, and opened or used products are non-returnable, unless they arrive damaged or defective.

2. How to Initiate a Return

To initiate a return, please contact us at jetsetaromatherapy@gmail.com with the following information:

  1. Full Name
  2. Order Number
  3. Product(s) You Wish to Return
  4. Reason for Return (optional, but helps us improve our products and service)

Once your return request is received, we will provide you with further instructions, including the return address and any applicable return labels.

3. Return Shipping Fees

  • Return Shipping Costs: Customers are responsible for return shipping fees, except for cases where the item arrived damaged or defective.
  • Defective or Incorrect Items: If you received an incorrect or damaged item, we will cover the cost of return shipping. Please contact us within 7 days of delivery to report any issues with your order.

4. Conditions for a Successful Return

To ensure a smooth return process, please adhere to the following conditions:

  • Packaging: Items must be securely packaged to avoid damage during return shipping.
  • Timing: We must receive your return within 15 days of the initiation of your return request.
  • Condition: We reserve the right to refuse returns on items that show signs of use or damage not caused by us or the shipping provider.

5. Refund Process

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed within 7 business days of receiving your returned item. The refund will be applied to your original payment method.
  • Shipping Fees: Original shipping fees are non-refundable, except in cases where the item was defective or incorrect.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted product and place a new order for the desired item.

7. Non-Returnable Items

Certain products are non-returnable:

  • Gift Cards
  • Final Sale Items
  • Opened or Used Products (unless they are defective or damaged upon receipt)

8. Damaged or Defective Items

If your product arrives damaged or defective, please email us at jetsetaromatherapy@gmail.com within 7 days of receiving the item. Include:

  • Order Number
  • Description of the Issue
  • Photographs of the Damage

We will review your claim and arrange for a replacement, exchange, or refund, depending on the availability of the item and the extent of the damage.

9. Contact Us

For further assistance or any questions regarding our Refunds and Returns Policy, please contact our Customer Support team:

Email: jetsetaromatherapy@gmail.com
Address: 200 S Rushing St., Glennville 30427 GA, USA

Note: We reserve the right to update this Refunds and Returns Policy at any time. Any changes will be posted on this page, and your continued use of the Site after such changes will constitute your acceptance of the revised policy.

Thank you for shopping with JetSetAromatherapy.com. We appreciate your trust and aim to provide a positive and transparent experience for all our customers.